Terms of Service (Public offer)
Draft. This text is under legal review. The effective date will appear here once it is published.
This document is a public offer by RELAYT STUDIO LLC («RELAYT STUDIO» MAS'ULIYATI CHEKLANGAN JAMIYAT), STIR 313338686, legal address: Toshkent shahri, Yashnobod tumani, Yashnobod MFY, 4-Aviasozlar mavzesi, 13, 8/1-uy (the "Company", "we"), which runs the Kweko service, to any business to conclude an agreement on the terms below, in accordance with Articles 367 and 369 of the Civil Code of the Republic of Uzbekistan. Our full details are on the Company details page.
1. General provisions
1.1. A person who accepts this offer in the way set out in section 4 becomes the Customer, and an agreement between the Customer and the Company (the "Agreement") is concluded. An accepted offer has the same force as an agreement signed on paper.
1.2. If the Company and the Customer sign a separate written contract, that contract applies to everything it covers, and this offer applies to everything else.
1.3. The Privacy Policy, the Data Processing Agreement, the Acceptable Use Policy and the Refund Policy are part of the Agreement. On the processing of personal data in Customer Data, the Data Processing Agreement prevails.
1.4. This offer is published in Uzbek, Russian and English at kweko.uz. If the versions differ, the Uzbek text applies.
2. Terms used
- Service or Kweko: the Kweko CRM at https://app.kweko.uz/, the workspace addresses (
<name>.kweko.uz), the public API, the mobile web app and related support. - Customer: a legal entity or individual entrepreneur that has accepted this offer. Kweko is a tool for businesses and is not offered to consumers for personal, family or household use.
- Workspace: the Customer's own space in the Service, with its members, settings and data.
- Member: a person the Customer invites to a workspace. Members with the Viewer role are free; every other active member is a paid seat.
- Owner: a member with the Owner role. Owners manage billing, security settings and deletion of the workspace.
- Plan: a version of the Service with its own features, limits and price per seat (Free, Start, Pro, Business, Enterprise), as described on the pricing page and in Settings in the product at the time of purchase.
- Billing period: a month or a year, as the Customer chooses.
- Customer Data: everything the Customer and its members put into the Service or receive through it: contacts, leads, messages, calls, files, invoices, notes and similar records, including personal data of the Customer's own clients.
- Integrations: third-party services the Customer connects to its workspace, such as Telegram, Instagram, WhatsApp, Payme, Click, telephony and SMS providers, 1C, MoySklad, Didox, Odoo or Google Calendar.
- Payment provider: a payment system or bank that accepts payments for the Company, such as Payme or Click.
- Business day: Monday to Friday, except public holidays and days off in the Republic of Uzbekistan.
3. Subject of the offer
3.1. The Company gives the Customer access to the Service on the selected Plan, and the Customer pays for it where the Plan is paid.
3.2. What a Plan includes (features, limits on members, pipelines, active leads, channels, automation runs, storage, AI credits and API requests) and its price are those shown on the pricing page or in Settings → Billing when the Customer pays. When a limit is reached, the related action is refused with an explanation until the Customer upgrades or reduces usage.
3.3. Fees charged by Integrations (for example messenger, SMS, telephony or payment provider fees) are paid by the Customer to those providers directly and are not included in the price of a Plan.
4. Acceptance of the offer
4.1. The Customer accepts this offer by doing any of the following:
- continuing at sign-up after the notice that continuing means agreement to these Terms and the Privacy Policy;
- creating a workspace, which starts a free trial;
- paying for a Plan, by card through a Payment provider or by bank transfer against an invoice.
4.2. The Agreement is concluded at the moment of acceptance. By accepting it, the person acting confirms that they are authorised to bind the Customer.
4.3. On request, the Company signs a contract on the same terms on paper or electronically, and issues acts and electronic invoices (ESF, hisob-faktura) through electronic document systems.
5. Trial and Free plan
5.1. A new workspace gets 14 days of the Pro plan free of charge. No card is needed and nothing is charged during the trial.
5.2. When the trial ends, the workspace moves to the Free plan automatically unless the Customer has chosen a paid Plan. The Company never turns a trial into a paid subscription without the Customer's express action. No data is deleted when a trial ends; if the workspace holds more than the Free plan allows, new additions over the limit are paused until the Customer upgrades or reduces usage.
5.3. The Free plan has no time limit. The Company may change or end the Free plan with at least 30 days' notice to Owners.
6. Price and payment
6.1. Paid Plans are priced per paid seat per month, in Uzbek so'm (UZS). Viewer seats are free. The price is the one shown on the pricing page, in Settings → Billing or in the invoice when the Customer pays. Prices include all taxes the Company has to pay. If the Company is a VAT payer on the date of the invoice, the VAT amount is shown in the invoice.
6.2. The Customer chooses monthly or annual billing. Annual billing costs the price of 10 months for 12 months. The Enterprise plan is billed annually and starts at 50 seats.
6.3. Plans are paid in advance for each Billing period. The Customer can pay:
- with a bank card through Payme or Click;
- by bank transfer to the Company's account against an invoice;
- in another way agreed in writing.
6.4. A payment counts as made: for a bank transfer, when the money reaches the Company's account; for a card payment, when the Payment provider confirms it.
6.5. Card details are entered only on the Payment provider's page. The Company never receives or stores full card numbers, expiry dates or security codes. When the Customer pays by card, the Payment provider keeps the card and the Company holds only a token and a masked number (such as 8600 **** **** 1234) that let it request the renewal charges the Customer has agreed to.
6.6. Adding seats or moving to a higher Plan takes effect at once, and the Customer pays the difference for the days left in the current Billing period. Removing seats, moving to a lower Plan or switching from annual to monthly billing takes effect from the next Billing period.
6.7. After each paid Billing period, and on request, the Company issues an act and, where tax law requires it, an electronic invoice (ESF).
7. Renewal, late payment and cancellation
7.1. A paid subscription renews for the next Billing period when that period is paid. If the Customer pays by card, the saved card is charged automatically on the day the new period starts. The Company sends a reminder with the amount and the date to the Owners at least 3 days before a monthly charge and at least 7 days before an annual charge. The Customer can remove the card or cancel at any time before the charge.
7.2. If a renewal payment fails, the Company retries it and tells the Owners. Seven days after the due date, if it is still unpaid, the workspace becomes read-only: data stays visible and exportable and incoming messages are still stored, but changes are paused. Access comes back as soon as the payment is made. If the payment is still missing 30 days after the due date, the workspace moves to the Free plan. No Customer Data is deleted because of late payment.
7.3. The Customer can cancel a paid Plan at any time in Settings → Billing or by writing to [email protected]. The Plan stays active to the end of the paid Billing period, nothing more is charged, and the workspace then moves to the Free plan.
7.4. The Company may change the price of a Plan. It tells the Owners at least 30 days before the new price applies to them, by email and in the product. A period already paid for is never repriced. A Customer who does not accept the new price may cancel before it applies.
7.5. Refunds follow the Refund Policy: in short, the month under way is not refunded; an annual payment is refunded in full within 14 days of paying and after that for the whole months left; an unwanted automatic renewal is refunded in full if the Customer tells us within 7 days and no member has used the workspace since. Refunds are paid within 10 business days of agreeing the amount, the same way the payment came in.
8. The Service
8.1. The Company runs the Service with professional care and works to keep it available around the clock, but this offer does not promise a particular uptime unless a separate written agreement does. Planned maintenance is announced in the product in advance where possible.
8.2. The Company improves the Service continuously and may change, add or remove features. If a change significantly reduces what a paid Plan includes during a Billing period the Customer has already paid for, the Customer may cancel and receive a refund for the unused part of that period.
8.3. Integrations work under their providers' own terms and prices. The Company is not responsible for their outages, their policy changes, or a provider blocking the Customer's account there.
8.4. Kweko AI features are off by default. They work only after a workspace admin turns them on and accepts the consent text shown in Settings, as described in the Privacy Policy and the Data Processing Agreement. AI output can be wrong; the Customer checks it before relying on it or sending it to clients.
8.5. Support is provided in the in-app "Kweko Support" chat, at [email protected] and on Telegram @RelaytSupport, Monday to Saturday, 10:00 to 18:00 (Tashkent time).
9. Accounts and acceptable use
9.1. Each member signs in with their own account; accounts are personal and may not be shared. The Customer is responsible for who it invites, the roles it gives them, and everything done under its members' accounts and API keys. The Customer tells the Company at once at [email protected] if it suspects unauthorised access.
9.2. The Customer and its members follow the Acceptable Use Policy and the rules of every Integration they use. In particular, the Customer must have a lawful basis, including consent where the law requires it, to contact its clients by messenger, SMS, phone or email, and must honour opt-outs.
9.3. If a workspace threatens the security or stability of the Service, breaks the law or seriously breaches the Acceptable Use Policy, the Company may restrict the affected features and, in serious cases, suspend the workspace. It tells the Owners what it restricted and why, unless the law forbids it, and restores access once the cause is removed.
10. Customer Data
10.1. Customer Data belongs to the Customer. The Company uses it only to provide, secure and support the Service for the Customer, does not sell it, does not use it for advertising and does not use it to train AI models. To run and improve the Service, the Company may use anonymous, aggregated statistics from which neither the Customer nor any person can be identified.
10.2. For personal data in Customer Data, the Customer is the owner and operator and the Company processes it only on the Customer's instructions, as set out in the Data Processing Agreement, which the Customer accepts together with this offer.
10.3. The Customer can export its data at any time in Settings → Import and export (CSV or XLSX) and through the API, on every Plan including Free, and during the 7-day grace period after it asks to delete a workspace.
10.4. Support access. Company staff can look inside a workspace only through support access: a staff member records a reason and receives a one-time link valid for 5 to 60 minutes; during that time they see the workspace as a member with the Viewer role would (client phone numbers and emails masked) and cannot change anything; the start and the end of each session appear in the workspace's audit log. Owners can turn support access off in the workspace settings at any time.
11. Deletion
11.1. An Owner can delete a workspace in the workspace settings. The deletion is scheduled for 7 days later. During those 7 days only Owners can open the workspace, export data or cancel the deletion. After 7 days every record of the workspace is permanently removed from the live database. Copies in backups are removed as the backups rotate, within 14 days.
11.2. A member can delete their own account in the account settings. The account is anonymised at once: the name becomes "Deleted user", the email address and password are removed and all sessions end, while the workspace history the person took part in stays readable. An account that is the only Owner of a workspace cannot be deleted until another Owner is appointed or the workspace is deleted.
12. Intellectual property
12.1. All rights to the Service, including its code, design, documentation, later versions, the name Kweko and its logo, belong to the Company. A Plan gives the Customer a non-exclusive, non-transferable right to use the Service for the paid period (or, on the Free plan, while it is offered), within the limits of the Plan and for its own business.
12.2. The Customer may not copy, resell, decompile or reverse-engineer the Service, except where the law allows this.
13. Confidentiality
13.1. Each party keeps confidential the non-public information it receives from the other and uses it only to perform the Agreement. This does not apply to information that is public, that the party already had or developed independently, or that must be disclosed by law or at the request of a competent state body.
13.2. The duty lasts for the term of the Agreement and 3 years after it ends; for access details and personal data it lasts without a time limit.
14. Liability
14.1. The parties are liable for failing to perform the Agreement under the laws of the Republic of Uzbekistan.
14.2. The Company's total liability under the Agreement is limited to the amount the Customer paid for the Service for the last 3 months.
14.3. The Company is not liable for lost profit or other indirect losses, for failures of Integrations and other third-party services (messengers, Payment providers, telephony, communication networks), or for the consequences of the Customer's breach of the Acceptable Use Policy.
14.4. These limits do not apply where the law does not allow liability to be limited, including for intentional breach.
14.5. Neither party is liable for failing to perform because of circumstances beyond its reasonable control (natural disasters, epidemics, military action, decisions of state bodies, large-scale failures of power, communication networks or data centres). The affected party tells the other within 5 business days. If such circumstances last more than 30 days, either party may end the Agreement, and the unused part of a paid Billing period is refunded.
15. Disputes and governing law
15.1. The Agreement is governed by the law of the Republic of Uzbekistan.
15.2. The parties first try to settle any dispute by negotiation. A claim is sent in writing, including by email to [email protected], and is answered within 10 business days.
15.3. If a dispute is not settled within 30 days of the claim, it goes to the competent court of the Republic of Uzbekistan under the rules of jurisdiction set by law.
16. Term and changes
16.1. The Agreement is in force from acceptance until the Customer's workspaces are deleted or the Agreement is ended.
16.2. The Company may change this offer by publishing a new version on this page with its version number and the date it takes effect. For paid Plans, a new version applies from the first Billing period that starts at least 30 days after the Company has told the Owners about it; a Customer who does not accept it may cancel before then.
16.3. The Company may end the Agreement by written notice if the Customer seriously breaches it and does not fix the breach within 14 days of the notice, or at once where the law requires it. Before the end, the Customer is given a reasonable opportunity to export its data, unless the law forbids it.
17. Company details
RELAYT STUDIO LLC («RELAYT STUDIO» MAS'ULIYATI CHEKLANGAN JAMIYAT)
STIR: 313338686 · OKED: 62010
Legal address: Toshkent shahri, Yashnobod tumani, Yashnobod MFY, 4-Aviasozlar mavzesi, 13, 8/1-uy
Bank: TBC Bank JSCB, Head Office, account 20208000207539699001, MFO 01180
Director: Axmadjonov Abdusamadbek Sur'atjon o'g'li
Email: [email protected] · Phone: +998 50 800 84 47 · Telegram: @RelaytSupport