Refund Policy
Draft. This text is under legal review. The effective date will appear here once it is published.
How to cancel a Kweko subscription and get your money back. This page summarises section 7 of the Terms of Service; where the two differ, the Terms apply.
1. Cancelling
1.1. Cancel any time in Settings → Billing, or write to [email protected]. The paid Plan stays active to the end of the period you paid for, nothing more is charged, and the workspace then moves to the Free plan. Your data stays and you can keep working on Free.
1.2. The 14-day Pro trial is free. Nothing is charged during it or when it ends, so there is nothing to refund.
2. Monthly plans
2.1. The month under way is not refunded; the Plan simply runs to its end.
2.2. Removing seats or moving to a lower Plan takes effect from the next month, so you are not charged for them again.
3. Annual plans
3.1. Cancel within 14 calendar days of paying, for a first purchase or a renewal, and we refund the full amount.
3.2. After that, we refund the whole months left in the year, in proportion to the price you paid. The months already used and the month under way are not refunded.
4. Automatic renewal
4.1. If you pay by card, your card is charged automatically at each renewal. We remind the Owners before each charge: at least 3 days before a monthly charge and at least 7 days before an annual one. You can remove the card or cancel at any time before the charge.
4.2. If a renewal was charged that you did not want, tell us within 7 days. If no member has used the workspace since the charge, we refund it in full and move the workspace to the Free plan.
5. If we cannot deliver
5.1. If we end your subscription through no fault of yours, or take away something significant your paid Plan included during a period you already paid for, we refund the unused part of that period.
5.2. If a payment was taken twice or by mistake, we refund it in full.
6. How to ask for a refund
6.1. Write to [email protected] from the email address of a workspace Owner. Give the workspace address and the invoice number; a reason helps, but it is not required.
6.2. We reply within 3 business days with the amount.
6.3. We pay the refund within 10 business days of agreeing the amount, the same way you paid: a card payment goes back through the same payment provider (Payme or Click), a bank transfer goes back to the account it came from. Any fee the payment provider or bank kept and does not return is not refunded, except for payments taken by mistake.
6.4. When the money shows in your account depends on your bank or payment provider, and can take a few more days.
7. Contact
RELAYT STUDIO LLC · [email protected] · +998 50 800 84 47 · Telegram @RelaytSupport · Monday to Saturday, 10:00 to 18:00 (Tashkent time)